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Let us know your goal or issue. We will route this to the right specialist immediately.

Avg response: 12 minutes
Support desk

Get expert help for flows, alerts, and API coverage.

Our support engineers and analysts respond in minutes, not hours. Share the context of your request and we will tailor a plan, troubleshoot, and ship updates fast.

24/7global desk coverage
12mmedian response time
98.7%support CSAT
Alert tuningAPI helpBilling & accessEntity labels

Response commitments by plan

We align our coverage to your trading hours, data dependencies, and release cycles so nothing goes dark when markets move.

Signal
CoverageBusiness hours (US + EU)
ResponseUnder 2 hours
On-callMon-Fri coverage
Email supportKnowledge base
Navigator
Coverage24/7 + weekend coverage
ResponseUnder 30 minutes
On-callDedicated escalation
Live chatPrivate Slack
Research
Coverage24/7 with analyst desk
ResponseUnder 10 minutes
On-callNamed success lead
Incident bridgeCustom SLAs

Need a dedicated support channel?

Book a 1:1 with our solutions team and we will map workflows, SLAs, and alert coverage for your desk.

Support FAQ

Answers to the most common onboarding, alerts, and API questions.

How fast can you onboard a new desk?

Most desks are live within 48 hours, including alert routing, entity labeling, and dashboard setup.

Do you offer dedicated support channels?

Yes. Navigator and Research tiers include private Slack rooms and escalation paths.

Can you help tune alert thresholds?

Absolutely. Our analysts will calibrate alert intensity based on asset coverage and strategy needs.

Where can I find API status updates?

Status updates are shared via the status page and a private incident bridge for critical events.